Contact surgery during the opening hours: 0191 5283251

When surgery is closed, telephone 111.

If it is a medical emergency (heart attack, stroke, severe shortness of breath at rest or loss of consciousness) telephone 999.

Recognising if your child is seriously ill: How to tell if your baby is seriously ill.

When to call 111

You should call 111 when:

  • You think you need to go to A&E or to another NHS urgent care service
  • Your GP surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help.

When to call 999

Call 999 for life threatening emergencies such as:

  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • If you think you are having a heart attack. Recognise Heart Attack
  • If you think you are having a stroke. Recognise Stroke

NHS 111 – frequently asked questions

1. What is NHS 111?

  • NHS 111 is a  telephone service to make it easier for you to access local health services, when you have an urgent need.
  • When you call 111 you will be assessed, given advice and directed straightaway to the local service that can help you best – that could be an out-of-hours doctor, walk-in centre or urgent care centre, community nurse, emergency dentist or late opening chemist.

When to use it?

You should call 111 if:

  • you need medical help fast, but it’s not a 999 emergency;
  • you don’t know who to call for medical help or you don’t have a GP to call;
  • you think you need to go to A&E or another NHS urgent care service; or you require health information or reassurance about what to do next

How much do calls to NHS 111 cost?

Calls to the NHS 111 service are free from both landlines and mobile phones, so it won’t cost you a penny.

Is the NHS 111 service available 24/7?

Yes, NHS 111 is available 24 hours a day, 7 days a week, 365 days a year.

Is the service available to people with a hearing impairment or communication difficulties?

  • People with communication difficulties or impaired hearing are able use the NHS 111 service via a textphone by calling 18001 111.
  • Calls are connected to the Text Direct system and the textphone will display messages to tell the user what is happening.
  • Typetalk Relay Assistant will automatically join the call and they will speak the users typed conversation to the NHS 111 call adviser and will type back the adviser’s conversation, so that this can be read this on the caller’s textphone display (or computer)