This area of the website lists the current practice policies:
Zero Tolerance Campaign
Our practice has signed up to the NHS Zero Tolerance Campaign which makes verbal abuse, threat and physical violence to all NHS staff unacceptable. Any such behaviour from any patients may result in their removal from our practice list.
Comments, Complaints and Suggestions
We aim to offer a friendly, personal, comprehensive and high standard of family health care to all our patients. We always welcome your feedback and value your comments and suggestions. Please get in touch via our online form or by telephone and let us know your thoughts. We endeavor to listen to your comments and act appropriately on the constructive feedback to deliver the best for you and your family.
This GP Practice, as the data controller may collect personal information from visitors to this site. This will not include any information that can be used to identify any individual. This information is used only to respond to enquiries, monitor site usage and to enhance the use of certain technologies – such as activity based information. Cookies and logging of IP addresses are used to enable the GP Practice to monitor site traffic and repeat visitor statistics. The GP Practice will at all times comply with the requirements of the Data Protection Act 1998. read more
Information management and technology security policy
The medical information we hold are protected by major acts of parliament that govern the use of information in the practice.
The Data Protection Act 1998
The Data Protection Act gives individuals the right to know what information is held about them. It provides a framework to ensure that personal information is handled properly.
We make sure that personal information is:
- Fairly and lawfully processed.
- Processed for limited purposes.
- Adequate, relevant and not excessive.
- Accurate and up to date.
- Not kept for longer than is necessary.
- Processed in line with your rights.
The second area covered by the Act provides individuals with important rights, including the right to find out what personal information is held on computer and most paper records.
The Computer Misuse Act 1990
The Computer Misuse Act 1990 is designed to protect computer systems and software from unauthorised access and/or modification. It makes it an offence to gain access to or modify data without authority.
The Freedom of Information Act 2000
The Freedom of Information Act 2000 gives individuals the right to be told whether information is held by a public authority,and a right to have that information supplied on request subject to certain exemptions.
The data held by your doctor complies with Caldicott principles. Use of confidential patient information should have:
- Have a justifed purpose.
- Not be used unless absolutely necessary.
- Use only minimum necessary person identifiable information.
- Others who need access will only be shown the necessary information on a strict need-to-know basis.
- All users of the information understand and comply with the law.