Practice Information


Appointments can be made either by telephone, online or by calling in at the reception desk.
You have to obtain access details from the surgery to use online services.

With online access you can update your details if you change you telephone number or address.

We aim to offer routine appointment within two working days and an urgent appointment on the same day with a health care profesional depending on your clinical need. You may not be able to see the clinician of your choice for urgent appointment.

You can book routine appointment up to 2 weeks in advance.

If you want two people to be seen at the same appointment, please make  two appointments.

If you have more than one problem to discuss please ask for ‘double appointment’.

Please tell us if you have changed telephone number or address.

We always try to minimise the waiting time for you and, whilst we try to see you at the appointed time, some patients’ appointments may take longer than the time allocated, so please be patient if there is some delay.

Chaperone Policy

If you want chaperone when you are examined by doctors or nurses, feel free to ask for one. If you are having intimate examination or any other examination you may be offered to have a chaperone.
You should be told why the examination is needed and what it entails. If you are not comfortable with the examination don’t hesitate to ask the examination to be stopped

Make the Most of Your Appointment

  • Make a note of any questions or concerns you might have before your appointment so you can make sure you cover everything you want to.
  • Wear loose clothing to make it easier for you to have your blood pressure checked and easily removable footwear to examine feet.
  • If you are concerned about not understanding or remembering something from your appointment you can bring some one with you. Some one you are happy to share your medical information.
  • Be direct. You may have a problem that is embarassing or difficult for you to talk about. Don’t leave it until the end. Remember these problems are probaly common ones your doctor comes across.
  • If you are prescribed medication, be sure you are happy why it has been precribed, how it works and how long you have to take. You can ask the pharmacist about medicinces as well.
  • If you are on medications please bring them with you. Also bring other medications you are taking not prescribed by your doctor like herbal medicine, health food purchases etc.

Repeat Prescriptions

You can obtain your regular medications without seeing the doctors.

You can obtain repeat prescription by telephoning the surgery Between 1pm and 4pm.

You can also obtain repeat prescription by post. Remember to include self addressed stamped envelope, if you would like us to post it back to you.

You can also obtain repeat prescriptions online.
You have to register first to use the online services. You can obtain registration details from the reception. 

Remember your pharmacist can deliver your repeat medications, if you are elderly and infirm or unable to collect prescriptions.

Mean Earnings

All GP practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practiceThe average pay for GPs working at Springwell House Surgery in the last financial year was £62,248 before tax and National Insurance